Samanaga Options
Samanaga Options
Blog Article
With the assist conclude, we appreciated a chance to keep track of tickets and incidents with ease. On top of that, Samanage dashboard is actually intuitive, supplying large-level determination makers with rapid insights on important data with no really need to drill right down to facts for strategic arranging.
While this will not be a large trouble For each company, it is a destructive value mentioning, if you're looking for tailor made branding.
By having an IT Support Catalog, you'll be able to define and publish which aid providers are obtainable in your on-line web-site, much like a browsing cart of enterprise solutions. The catalog also serves as a, for insufficient an even better expression, firewall against nuisance requests.
Its ability to streamline support workflows, enhance visibility throughout IT operations, and provide outstanding consumer aid have acquired the application considered one of our principal awards.
The only drawback is any time you don’t want some of these options, your support desk could possibly be carrying unnecessary baggage and cost. Brain that Samanage is ITIL-compliant; in the event you’re not gunning for rigid criteria or if you’re a little or medium player, Ensure that you be crystal clear regarding your unique wants for the duration of selling price quotation to stay away from purchasing unused added functions.
Samanage is not so preferred with no motive. It scored extremely substantial inside our take a look at of help desk application products and services and our our assessment team was impressed Along with the features and top quality of company supplied by this Software.
“Through the Samanage Community, telephone calls, Stay chat and social websites, Samanage crew customers are practically only a click on away to reply concerns and accept feedback.”
The Dashboard delivers immediate insights on all IT-relevant incidents throughout your business. Values are presented in graphs, metrics, and critical overall performance indicators (KPI) to help you supervisors and executives Samanaga get the massive photograph with out scouring by data piles.
Through the years, Now we have create strategic partnerships with Intercontinental market-primary producers and distributors within the ICT, Strength & Health Area to deliver innovative customised remedies to our customers.
The Samanage interface suffers a little from trying to cram a great number of capabilities and selections into what is essentially a single Internet interface. Every little thing is stored in sections which make barely enough sense to be purposeful but it had been oftentimes hard to find selected functions when I wanted them.
You’ll have the ability to go through more about the very best features of Samanage later Within this assessment. There exists also a bit dedicated to our job interview with the business’s CEO who answered a few of our questions associated with the app’s usability and future plans for its development.
There are only a few companies who are positioned to provide your complete IT sector, from compact enterprises into the Fortune five hundred, the best way that SolarWinds and Samanage do. Mid-sector and scaled-down corporations are underserved from the Place, as current offerings tend to deal with advanced company alternatives that call for devoted employees and expensive Experienced expert services engagements.
An intuitive function that we pointed out is the fact as opposed to clicking a ‘Resolve’ button to shut a ticket–the typical in ticketing apps–you change the ticket position to ‘Solve’. Far more cumbersome, We all know, but it really’s a precaution to make sure the ticket has actually been double checked.
“Deploying an staff support administration attitude, coupled with an business-wide provider desk platform that supports it – like Samanage -- can assist improve employee productiveness and improved link workforce to their buyers. We are excited about the chance to bring our merchandise along with the achieve and energy of SolarWinds to permit IT corporations in businesses of all measurements to achieve greater business outcomes.”